Jargon Buster

ADSL – Asymmetric Digital Subscriber Line

A broadband technology that delivers very high data transfer speeds over existing telephone lines. More bandwidth is delivered downstream than upstream; i.e. you can download items faster than you can upload. This is ideal for residential connections, or businesses not running a server.

Analogue Lines

The original telephone lines. They are still the common choice in smaller telephone systems, however the technology around today has resulted in a shift toward more cost-effective options such as ISDN and SIP trunking.

Auto Attendant

An automated answering system that uses prompts to guide the caller to the correct department or extension, for example, “For the sales department, press 1”.