Reseller FAQ

Can we interconnect with PBX’s?

Yes – it is expected that some customers will want a phased deployment or a longer internal trial of the service. Or they may have a new PBX in a branch that it doesn’t make sense to decommission. For whatever reason, ClearIP offers full interconnection with any PBX that supports QSIG [all PBX’s manufactured in the last 6 years should support this]. Using an intermediate gateway, we can provide full desk-to-desk dialling and feature transparency.

How many users can be supported?

There is no real limit. For ClearIP there is no difference between 10 and 1000 users per site. As size increases the complexity lies predominantly in the LAN; considerations include internal traffic routing, securing sufficient bandwidth and building in appropriate fail over mechanisms.

Do customers need a separate DSL connection to ClearIP?

Not for smaller deployments. There are two factors to consider; bandwidth and assured call quality. We need to allow 30k for each call, so there must be enough bandwidth to support the required simultaneous calls. In most cases where there are more than 5-10 users, we will advise a separate connection that has priority for our network and will not traverse the public Internet.

How is ClearIP positioned?

ClearIP is a business class service with business class feature sets. That is to say, this is not a technology led sale and will not generally be presented as such to the end user client. Neither is it simply a cheaper option than a PBX.

How is ClearIP sold?

We see considerable value in the Partner relationship with the end user. ClearIP will not necessarily be a service that users can subscribe to online and receive handsets by courier the next day. The sales process is consultative, where the project is scoped, surveyed, commissioned and end users trained.