Reseller FAQ

Why should I Partner with ClearIP?

• ClearIP allows Partners to vary end user pricing and consequently margin. It is reasonable to achieve margins circa 50% on on-going service charges. Across the board, ClearIP promises Partners a better margin opportunity.
• Hosted voice and data is our core business, not a “bolt-on” to an existing portfolio. You can be sure we have our eye on the ball and that we will continue to add features, applications and Partner tools.
• Our customised provisioning portal enables Partners to use the ClearIP interface to provision third party services and bill for them.
• Our commitment is to provide Partners with comprehensive marketing support through our Partner Extranet. This will include Case Studies, Presentations, Brochures, web site content etc.

How quickly can I become a Partner?

At the conclusion of 1 day Accreditation Training, Partners are able to demonstrate, sell and deploy the service. They will have a range of IP handsets, ClearIP softphone, CTI toolbar, live user accounts, Extranet access and branded Reseller portal access included as part of the session.

How quickly can the service be installed?

Almost immediately if required. Users are live as soon as they are provisioned. Additional lead time would be for number porting and DSL installation, if a separate DSL was being used.

What skill sets are required in my business?

Provisioning users and physically installing the handsets on-site requires limited technical expertise, although this depends on the scope of the deployment. The IP phones assume their profile from ClearIP when connected to the Internet via the LAN. Our devices, where supplied through the ClearIP fulfillment house, are preconfigured and simply need to have the DSL line plugged in. Some technical understanding of LAN topography and technologies is sufficient. Where Partners lack these skills, or where PBX interconnect is part of the solution, ClearIP have technical staff that can be sub-contracted. ClearIP Provisioning and Billing is the focus of Partner Training, a prerequisite to becoming a Partner.

How is ClearIP billed?

Initial hardware [including handsets, router, Power Over Ethernet switch] are either upfront capital costs or leased to the customer by the Partner. ClearIP services charges are billed monthly in arrears. ClearIP does not carry the customer debt so it up to Partners to credit check their customers and take other prudent steps. Partners may prefer to bill customers monthly in advance for service charges.

The ClearIP billing engine offers the capability to bill customers direct, with Partner logo and branding, or to provide raw billing information that can be imported into Partners existing billing system. Third party services [such as Maintenance] can be included within ClearIP to simply and unify Partner billing to end users.