Reseller FAQ

What local redundancy/survivability options are there?

Survivability options are many and varied. Inbound call rerouting is available. Local router survivability, redundant DSL lines and fail-over PSTN access are also available on a range of router options, though this adds cost to the overall solution. It should also be stressed that ClearIP offers levels of availability and business continuity that are simply not available on a PBX, regardless of the level of customer investment.

Is ClearIP secure?

There are an array of security measures in place to protect customers, Partners and the ClearIP network. The IP telephones are a closed environment and are not susceptible to PC and other viruses. Nor are they a back-door for hackers to access the customer or ClearIP network. User access to the system is strictly partitioned and there is rigorous, multi–layer authentication to the network core. The ClearIP network is distributed between two London data centers and is patrolled 24/7.

What IP phones does ClearIP support?

Any SIP based IP phone can be used. Our preference is Polycom SoundPoint and the Aastra range for the best balance of features, accessibility and cost.

How are faults resolved?

First level support is provided by the Partner using a ClearIP FAQ. Any unresolved fault is logged and tracked within the Partner provisioning portal where it is escalated to ClearIP. Hardware faults are escalated to the appropriate manufacturer or distributor. The Partner Extranet also has a searchable knowledgebase.

What marketing support will ClearIP provide?

We will provide everything needed to maximize the Partner opportunity at point of sale. Specifically, a range of brochures, rebranded brochure printing options, case studies, customer demo accounts, vertical market strategies, sales techniques, PowerPoint presentations, proposals, telesales scripts etc.