Training Academy & Accreditation

ClearIP Partners have 3 days of training in our Customer Service Centre.

ClearIP Agent Partners only need to attend the Sales Training day.

Network Overview - introduction to VoIP, SIP, xDSL and other access options
Feature Sets and User Benefits - Remote Office, Shared Call Appearance, Simultaneous Ring etc
Handset Options - Polycom, Aastra, WiFi, analogue devices and mobility options
User Applications – Mi-Reception, Communicator, Call Centre
Demonstration Techniques - incl. firewall settings
System Specification - forecasting bandwidth, deployment models and feature mapping

Fulfilment - adding reseller services, building packages, branding the reseller and client portals, provisioning businesses, sites, depts and users
CPE configuration management
Number Porting - keeping, adding new, porting to and from, 0845/0870 provision
Trouble Ticketing - entering tickets, escalation, 1st level support, using the Clear IP Portal
Billing - setting up tariffs, service packages, discounting, exporting records, running management reports
Third Party Provisioning - using the provisioning system to provision third party services using the OpenXML interface

Circuit Testing - monitoring packet loss and latency
Configuring CPE - handsets, gateways and ATA's
Redundancy Options
Avoiding Problems! - summary of what’s gone wrong in the past and how to avoid doing it again